Privacy policy

This policy explains what Persona, operated by Ignited, collects and why. It covers businesses that use Persona ("clients") and the people who chat with a client's persona ("subclients"). For subclients, the client is responsible for their own data practices; we process subclient data on the client's behalf.

What we collect

• Account data: your email, business name and, inside Whop, your Whop user and company ids.
• Content you add: your persona profile, knowledge (text, pages, transcripts and documents), offers and branding.
• Conversations: messages between subclients and your persona, with the name, email or id your app or Whop provides.
• Technical data: IP addresses for rate limiting and security, and basic request logs.

How we use it

• To run Persona: answer messages, show conversations to the client, and enforce plan limits.
• To keep it secure: authentication, abuse prevention and debugging.
• To bill you, through Whop.

We don't sell personal data, and we don't use your content to train AI models for anyone else.

Who processes it for us

• Cloudflare hosts the app and database and sends sign-in emails.
• OpenRouter routes messages to the AI model that writes replies.
• Composio connects the apps you choose (read-only) and holds those connections.
• Whop handles payments and, inside Whop, sign-in.

Security

Credentials (API keys, session tokens, sign-in links) are stored only as one-way hashes. Each client's data is isolated. See the security model for details.

Retention and your choices

Clients can delete knowledge sources at any time, and we delete a client's content within a reasonable period after their account ends. Subclients who want their conversations deleted should contact the business they chatted with; we'll act on that business's instructions. You can also contact us directly.

Contact

Privacy questions or requests: reach Ignited through our Whop page. See also our terms of service.